FAQs

Yes. Families have access to MCM’s “A Foundations of Wellness Plan” e-booklet, which supports aging in place with practical tools and product recommendations. We also share valuable dementia care resources from experts like speech pathologist Adria Thompson, as well as patient advocacy insights from our founder, Andrea Kohn, CRNP.

MCM has been serving families since 2004, delivering more than 2 million hours of care to over 2,500 clients. Our nurses bring more than 110 combined years of clinical experience, and our agency is consistently rated highly on Google, Yelp, and Checkbook.

We maintain high standards through rigorous screening, including state and federal background checks and sex offender registry searches. All caregivers must have verified experience, references, and pass written and skills-based competency exams. Credentials are reviewed by multiple team members before any caregiver is assigned.

Yes. MCM provides 24/7 local support—not through a call center, but through live agency staff and on-call nurses. Clinical concerns are escalated directly to a Nurse Care Manager, giving families peace of mind around the clock.

Your loved one’s care is supervised by a licensed RN or CRNP who conducts monthly visits to evaluate the caregiver’s performance and assess for any changes in health status. These visits ensure that care plans remain current and that any concerns are addressed promptly.

We use an AI-powered matching system that aligns each caregiver’s skills with your specific care needs. Beyond algorithms, our Nurse Care Managers conduct personal in-home orientations with each caregiver to ensure continuity, trust, and comfort. If a match isn’t ideal, we have a pool of over 200 trained caregivers to find the right fit quickly.

MCM’s Nurse Care Manager model sets it apart from traditional agencies. Our team of five seasoned nurses—including RNs and CRNPs—conducts thorough initial assessments, develops individualized care plans, and provides ongoing oversight. We collaborate with a network of healthcare professionals, including social workers, therapists, and geriatric specialists, to manage complex medical cases with precision and compassion.